World Wide Shipping

FAQ

What kind of photograph is recommended for U.R. The Star products?

The following are recommended photo guidelines for our U.R. The Star products:

  •  A well-focused full-face shot facing the camera
  •  No part of the head or face is cut off by the edge of the photo
  • The face is not obstructed by any object
  • No hats
  • Colour photos only

What is the correct size for images to be sent?

Closer, sharper, in good lighting conditions and without any obstructions around the head will produce the best results. As a guide try waist level or a full head close up shot at least the size of a 20 cent piece before sending. Keep in mind that bigger is better. If the photo you upload is unsuitable, we will contact you for a better pic.

Can more than one person be featured in U.R. The Star products?

U.R. The Star products have been developed and designed to be personalised for only one star. The one exception is the 'Our Love Story' DVD for adults, which features two 'lovebirds'.

 What will the star be wearing in the DVD?

Some of our DVD titles are created for both boys and girls. In those titles the star will be wearing a gender-neutral costume. In the titles created specifically for either boys or girls, the costume will be gender appropriate.

For what ages are U.R. The Star products most appropriate?

U.R. The Star products are recommended for ages 0 - 150.

Can I order UR The Star photo-personalised cartoon adventures for an adult? 

Yes of course!

How will the child's name and face be used to personalise the products?

The star's name and face appears on the screen several times in the DVD movie introductions and opening scenes and of course the star's face will appear over and over throughout the DVD's as the main character in all our cartoon adventures. Our music CD's feature the child's name throughout in a series of personalised songs.

Our personalised singing Teddy Bears sing your child's name throughout in a full length, persoanlised song.  Our embossed Teddy Bear and Space Hugs Monster feature your child's first name embossed onto the paw as well as on Space Hugs Monter's heart.

 What do you do with my original image?

Any photo that was supplied by you for your order will be returned to you with your completed product. Any uploaded digital images sent to us for online purchases, will be deleted from our system within 60 days of when your goods were ordered. Our 'Privacy' information can be viewed in the 'Terms' section.

 How much will delivery cost?

U.R. The Star charges a flat rate postage & handling fee of $6.95 per Australian order, regardless of how many items are in the order. For orders outside of Australia, a flat rate of $14.95 is charged.

 How long will it take before I receive my order?

Please see our Delivery section

 How secure is my Credit Card payment online?

U.R. The Star Pty. Ltd. ensures that all our customers can shop with complete confidence online. To maximise security, our website does not hold any customer's credit card details. All online credit card details are entered straight into e-Way's Secure Payment System which features 128-bit Secure Sockets Layer (SSL) encryption, keeping security at its highest level.

What forms of payment do you accept?

We accept MasterCard & Visa credit card payments via both our e-Way credit card payment gateway and Pay Pal. Direct bank deposit is also available for those who do not have a credit card as is money order and cheque payment.

What will my credit card statement show?

Your statement will show your purchase as being from "U.R. The Star"

 Do you ship your products outside of Australia?

Yes we do. All of our products are shipped worldwide.

'We look forward to creating magical keepsakes for you'


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